Return and exchange policy

WHAT CAN BE RETURNED?

You may return or exchange any item in its original condition (unwashed, unworn and unaltered) or defective, unless it was purchased as a final sale.

RETURNS AND EXCHANGES FOR IN-STORE PURCHASES

We want you to love what you bought. However, if anything is not right, you can get an exchange within 30 days of the purchase date.*

Items must be returned in new condition, with the receipt and the price tags still attached.

*Merchandise marked “final sale” cannot be returned or exchanged.

RETURNS AND EXCHANGES FOR ONLINE PURCHASES

We want you to love what you ordered. However, if anything is not right, you can return or exchange items by mail or in our store within 30 days of your order date. To make a return, you have two options: send the merchandise by mail or come to our store. See the details below.

Option A – Easy return and/or exchange by mail

Return items and order new merchandise at the same time. The exchanged item will be shipped using the same shipping method as your original order. If you were not eligible for free shipping, you will need to pay the flat shipping fee ($15). We will charge your credit card for the new merchandise ordered and process the credit* you are entitled to as soon as the returned merchandise is received.
Return your item at your own expense, using the shipping method of your choice, to the following address:

Samuel Manteaux
229 St-Georges Street
Saint-Jérôme (QC) J7Z 5A1

Follow the instructions below to pack your item(s):

In addition to the merchandise being returned, please include the PACKING SLIP, the document received in the box when your order arrived, as well as the PRICE TAG attached to the merchandise.
Carefully pack and seal your parcel, if possible in its original packaging.
Stick your shipping label on the package and send it to the address indicated above. Be sure to remove any other shipping labels.

*If you cancel an item that benefited from a promotion or special offer, you may no longer be eligible to receive that promotion or special offer for a style other than the one originally ordered. The flat shipping fee, including taxes, is not refundable.

Option B – Return and/or exchange in store

If it is easier for you, merchandise can be returned or exchanged at our store*. Please bring the item in its original condition, with the price tag attached and the INVOICE RECEIVED BY EMAIL, to our store within 30 days of your purchase date. Our in-store staff will be happy to offer you an exchange.